FAQs

Once you have placed your order on our website you will receive a confirmation email and your order will be picked and packed within our warehouse. Once your order is ready to leave us, our courier will create your Tracking Number and you will receive this via email once your order has left our warehouse. Our courier will then deliver your parcel to your chosen address or location ready for you to love!

Once your order has been packed by our warehouse and a courier tracking number created, we are unable to cancel any orders. This will mean your order will be fulfilled. Please contact us at hello@omnes.com as soon as possible to make any cancelations or amendments.

There are certain styles that we simply cannot keep on the shelves. Ordering garments on pre-order ensures that you secure these best-selling items in your size, style, and colour before anyone else.

Please note, if your order contains both in-stock and pre-order items, your items will be shipped separately.

All pre-orders are paid for in advance and despatched as soon as they arrive at our UK warehouse. When you place a pre-order, you will see an estimated shipping date on the product listing. This is the date we are expecting delivery to our warehouse. We always aim to ship any pre-orders the same day we receive the garments; however, sometimes delays may happen which are unfortunately out of our control! We will communicate any delays should they occur and if you have not received your order by the Estimated Shipping date, please reach out to us at hello@omnes.com.

We can exchange items from UK orders via our Returns Portal.

Please note exchanges can take up to 10 working days to be processed once received in our warehouse. Unfortunately we are currently unable to offer exchanges on orders outside of the UK.

Once your order has been shipped, you will receive a tracking number via email. You can track your order using this number via the Returns Portal and through your OMNES account.

If you order still has not left our distribution point yet, we may still be able to make adjustments. Please email us at hello@omnes.com and will do our best to accommodate. Unfortunately, orders that have already left our warehouse cannot be amended, but once it has been received we can happily work with you to make the adjustments that you need.

Returns are subject to a 28 Day Returns period and can be processed via our Returns Portal. Once you have processed your return, you will receive a QR code which you can present at your chosen Evri Parcel Drop Shop. Your order will then be delivered to our warehouse and processed for return. Please note returns can take up to 10 working days from the date delivered back to be processed. **Please note returns are subject to an admin fee of £2.99** For international returns please refer to our Returns & Exchanges page.

We accept all major payment methods including Visa and MasterCard debit and credit cards, Paypal, Apple Pay, Google Pay, Shop Pay, Amazon Pay and American Express. We also offer pay later payment options including Klarna and clearpay.

Depending on the country that you live in, your local customs authority may charge duties and taxes for goods imported into the country. This is usually dependent on the total value of your order and we recommend checking with your customs authority for more information on if and what fees are applied to goods imported into the country. As of January 1, 2021 this policy also applies to customers that live in EU countries.

Choose from either Standard or Express shipping to over 50 countries around the world, with shipping starting from £3.99 in the UK and £9.99 for international. We also offer UK Saturday delivery. To guarantee next day delivery orders need to be placed by 3pm GMT.

Domestic and International orders are all shipped from our distribution centre located in Derby, United Kingdom.

The expected delivery date will vary depending on when you place your order and to which country we are delivering to. All next day and express orders will be delivered within 1-2 days and standard deliveries and economy option can take between 3-7 days depending on the delivery country.

If you haven't received your order yet please email us at hello@omnes.com and we will do our best to locate your order and update you by email.

We perform quality and assurance checks on all of our products. Unfortunately, very rarely some faulty items do slip through the net. If you do receive a piece that is not at our usual level of quality, please get in touch on hello@omnes.com. and we will happily help you in getting the perfect piece out to you.

Unfortunately, if you do not see your country listed, it means that we're unable to ship to you at the moment. We are constantly trying to expand our network so that more customers can be a part of our community, so stay up-to-date with us to be notified of any new countries we ship to.

Our products are created in a number of factories that are chosen based on their expertise as well as their social and environmental standards that are checked through independent audits.

You can learn more about our producers and who we work with here.

We are dedicated to ensuring our work does not impact the environment or the people we work with in a negative way.

That is why every producer we work with is independently audited and has signed our Partnership Policy, which outlines our stringent standards that must be met relating to fair pay, safe working conditions and a range of other workers’ rights. OMNES will never work with anyone that doesn’t treat their employees fairly.

We are a Living Wage employer, meaning we pay all directly employed staff the living wage rate for their region. We are proud of this commitment, and we encourage all our suppliers and contractors to implement the Living Wage in their respective region.

You can read more about the living wage here.

Although not all companies currently pay a living wage, at OMNES we ensure all our producers outside the UK are audited by independent third parties in a bid to ensure that even people who are indirectly employed by OMNES are also earning a fair, liveable wage for the country that they live in.

We only use quality fabrics that are grown, sourced and manufactured responsibly, prioritising natural, recycled and deadstock materials including LENZING™ ECOVERO™ viscose, organic cotton, linen, recycled polyester, and responsibly sourced wool.

Learn more about our materials here.

You can also find out all the product composition information on each products page. Just scroll down to ‘Sustainability’ and ‘Details & Care’.

We do not use animal skins, silk, fur, feathers, down, angora, mohair or horn buttons in our collections.

We are committed to never using materials that induce the suffering or killing of animals, supporting the practice of forging farm-level relationships and allowing domesticated animals to live their full natural lifespans in comfort. 

When we use wool, we aim to source RWS (Responsible Wool Standard) certified wool, because RWS farmers and ranchers must meet animal welfare, land management, and social requirements.

There are a range of social and environmental certifications present in our supply chain.

Although we are unable to label all individual products with certifications due to communications regulations, we do have guidelines in place that mean our products should be made from materials that carry globally recognised certifications - FSC (Forest Stewardship Council) for viscose, GRS (Global Recycled Standard) for recycled polyester, GOTS (Global Organic Textile Standard) for organic cotton, RWS (Responsible Wool Standard) for wool, Oeko-Tex 100 for printing and FSC Recycled for packaging.

As a brand, we are also on our way to becoming a Certified B Corporation, which will reflect our efforts to meet the highest standards of social and environmental performance, transparency and accountability that we can.

In order to truly consider ourselves a responsible brand, it was important to us to become a Climate Positive certified business. We partnered with a third-party company – climate organisation Earthly - to help us understand the impact of our business operations, and to provide recommendations on how to reduce and maintain a reduction in carbon emissions. With Earthly’s help, we then offset any operational emissions that could not be cut, through funding science-backed nature-based solutions.

You can read more about this including the projects that we are supporting in our Sustainability Report.

If any of your items arrive damaged, we are happy to offer a free exchange or return .

However, in case your item becomes damaged during its life with you, we have tried to make everything as easy to care for and repair as possible, in part by minimising the amount of components like zips and buttons – the bits that usually go missing or break.

We really encourage you to have a go at mending - a split seam is easy to fix with a hand needle, and a patch can also be applied by hand.

But if that doesn’t take your fancy, most dry cleaners will offer a repair service as well. We hope that either way, your garments will be so well cared for that they last a long time.

If you feel that any of your garments no longer have a place in your wardrobe, we would really encourage you to find them a new home, for instance by swapping with friends or family (or simply gifting them).

But if you still need help, there is the OMNES Recycling Program which we set up with the goal to help you responsibly deal with clothes you no longer want. Send us your pre-loved clothing, and our program partners will help us to give it a new life. We’ll even send you a special 10% discount code as a way of saying thanks.

You can find out more about how the recycling programme works here.